How Tech is Changing FM Forever




Shownotes

(0:51) Intro

(4:19) What are you reading?

(9:24) 2020’s effects on Fexa

(12:55) Prioritizing automation

(16:38) Valuing the human first

(20:06) Maintaining flexibility

(24:54) Data’s impact on FM

(29:32) Hesitancy to adopt AI

(34:49) Gen Z in the workplace

(39:07) Closing thoughts


Links

Shawn Black

Beth Mooney

Connor McKee

Fexa

Connex Events


Book Recommendations

What If?: Serious Scientific Answers to Absurd Hypothetical Questions

Ghost Rider: Travels on the Healing Road

Stumbling on Happiness


Quotes

“One of our values is human first, and we are a Fexa family. That’s what we call ourselves above everything else.” (16:41)


“Really putting your team first is going to make all the difference in the world because they’re going to turn around and serve the clients at the highest level they possibly can.” (18:28)


“We like to have everything be configurable, but we also like to have a right and expected way to do things. What I’ve found in the past is that if you always bend over backwards for making it possible to do everything, and you don’t really give guidance, you try to be everything for everybody and you’re never good at anything.” (20:25)


“I think a big part of [the shift from relational focus to metrics focus] was budgetary constraints...Everyone looking at what’s the best deal and what’s going to get us that best value. So stricter contracts around some of those SLA’s and around some of that data, it really forces that level of accountability where, I think our relationship is still there to your point, but it’s just changed. And I think a lot around budgets.” (27:44)


How Tech is Changing FM Forever


In today’s technology-centric world, many FM companies have struggled to keep up. They are resistant to technological advancements, and they doubt the benefits that come with computers and automation. For some, it is merely fear of the onboarding process that prevents them from converting to technological advancements.


Fexa is dedicated to removing these barriers and helping businesses see the benefits that come with integrating technology into your workflow. Fexa’s own Beth Mooney and Connor McKee, the Client Director and Director of Product Development, respectively, joined Shawn Black for an episode of FM Evolution to talk about how technology impacts FM, being a human first company, and Gen Z entering the workplace.


Fexa understands the types of advantages that come with utilizing technology, automation, and data analysis. The company defines its vision as “to drive a new era of success and productivity in the operations, maintenance, & evolution of the physical facilities that play such an essential role in each of [their] customers’ businesses.”


One of the many benefits of implementing a software like Fexa’s is the increased productivity and performance of your processes. You can track better data, access information much more quickly, and better organize your systems.


With these improvements, you can observe and analyze which of your services aren’t operating smoothly, are ineffective, or need attention for improvement. As you revamp, streamline, and enhance your systems, you can maximize your profits while lowering prices for your customers.


I think a big part of [the shift from relational focus to metrics focus] was budgetary constraints...Everyone looking at what’s the best deal and what’s going to get us that best value. So stricter contracts around some of those SLA’s and around some of that data, it really forces that level of accountability where, I think our relationship is still there to your point, but it’s just changed. And I think a lot around budgets.” (27:44)


A common reason businesses choose not to convert to newer technologies is that they don’t want to overhaul their SOPs completely. Many organizational software either offer too much customization, or they limit customers with a few templates. Fexa walks the line in between by providing full customization abilities while also providing templates that give you structure as you build your new workflow.


We like to have everything be configurable, but we also like to have a right and expected way to do things. What I’ve found in the past is that if you always bend over backwards for making it possible to do everything, and you don’t really give guidance, you try to be everything for everybody and you’re never good at anything.” (20:25)


Fexa also makes a point to value their employees above all else. They state clearly that they are human first, and they follow through on their statements!


One of our values is human first, and we are a Fexa family. That’s what we call ourselves above everything else.” (16:41)


Prioritizing their employees as humans first has cultivated a fantastic culture within Fexa. The team is constantly checking-in with one another, and they value their monthly happy hours. Fexa believes that by prioritizing their team's health, they will be better suited to serve their customers.


Really putting your team first is going to make all the difference in the world because they’re going to turn around and serve the clients at the highest level they possibly can.” (18:28)


How are you integrating technology to improve your systems and workflow?

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