Making Employee Experience Count with CEO, Jim Robinson


Employees are the backbone of every company, which means employees view their job is just as important as the work that they are doing. Are you creating an environment that employees feel seen, heard, and respected in?

Keeping employees invested in their work is an age old dilemma. One way to gain the focus of employees is to direct their attention towards measurable growth. That growth may not come in the form of monetary wealth, but instead in personal and team goal achievements. Determine how you as a leader can pour into your employees without micromanaging. “As the owner and the leader of the company, sending random emails, texts, and phone calls on a weekly basis is something that's really important to me because I know everybody has a choice.” Make the daily choice to support your employees on a professional and personal level.

Another valuable choice in improving employee experience is giving control to employees. “We don’t manage people, we manage systems and the people manage those systems.” By allowing employees to take ownership for their work, you give them a sense of pride in what they do. Inversely, when issues arise, as they commonly will, allow your employees to take ownership for their mistakes.

Not every offense needs to have a consequence. Look at each misstep as an opportunity to learn.

Every healthy company is bound to grow and expand. As you do so, it is important to keep employee experience central. “Making the team number one is the greatest thing you can do. It's a responsibility and a moral obligation.” Make sure that your employees know they are the company's number one. A positive work environment allows employees to keep their focus on clients. As this growth occurs it is also important to sit in the discomfort of moments. Not every meeting will go perfectly. Allow these moments to deepen the relationship you have with employees and encourage individual growth. “Success to me means that somebody is carrying on what I've taught them.” If you serve your employees to the best of your abilities, they will serve you well in return.

It takes many factors to create an environment people want to work in. Giving your employees a voice is an effective way to grow both your employees and business in an exponentially positive way.

Show Notes

Making Employee Experience Count with CEO, Jim Robinson CGP Podcast Show Notes

[00:02:48] What does employee experience mean to you?

[00:07:58] How do you improve employee experience?

[00:10:42] What role does technology play in the employee experience?

[00:12:45] How do you keep an open dialogue with your team?

[00:15:34] How do you make every moment count?

[00:19:27] How do you empower your leaders?

[00:21:57] What advice would you give other leaders in the facilities management world?

Quotes:

“As the owner and the leader of the company, sending random emails, texts, and phone calls on a weekly basis is something that's really important to me because I know everybody has a choice.” [00:04:38]

“We don’t manage people, we manage systems and the people manage those systems.” [00:08:13]

“Success to me means that somebody is carrying on what I've taught them.” [00:21:06]

“Making the team number one is the greatest thing you can do. It's a responsibility and a moral obligation.” [00:23:07]

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