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The Power of Atmosphere: Creating an Environment for Exceptional Service

Quotes

Knowing your buyer is really, really important. [If] you deliver exactly what they’re looking for, they’ll never leave you.” – Jim Robinson, (3:28)

Whatever you give off is what you’re going to get. And your surroundings, your space, your environment—you’ve got to contribute to that..whatever gifts that you have. But in all cases, hard work and gratitude—it’s going to make the environment a much different feel. And if everybody’s on the same page like that, it’s going to be a very different feel for everybody involved, including the buyer that’s on the phone.” – Jim Robinson, (16:02) 

It’s easy to keep a very good environment for your employees when there’s no challenges. It’s very important that we manage the challenge to our environment immediately. Make sure that environment stays consistent. When the problems arise…be an owner of the situation.” – Jim Robinson, (32:17) 

If you give the right environment to your employees, they’ll give that to your buyer. They’ll give that to your customer.” – Jim Robinson, (34:26)

 

The Power of Atmosphere: Creating an Environment for Exceptional Service

On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dissect the impact that atmosphere and environment have on organizations and their success. The pair explores how intentionally designing your physical, cultural, and digital environments can elevate performance and deliver outstanding customer experiences. 

How Your Environment Affects Your Service

Countless factors influence company and team performance, but many businesses underestimate the impact that atmosphere and environment can have on a company’s success. Whether it’s your physical environment, company culture, or digital communication, your company’s atmosphere will affect both your team and your customers. 

Whatever you give off is what you’re going to get. And your surroundings, your space, your environment—you’ve got to contribute to that..whatever gifts that you have. But in all cases, hard work and gratitude—it’s going to make the environment a much different feel. And if everybody’s on the same page like that, it’s going to be a very different feel for everybody involved, including the buyer that’s on the phone.” – Jim Robinson, (16:02) 

When considering how your environment affects customers, it’s imperative that you know what your customer is looking for. If you run a tech company, your clients might want to see that you utilize groundbreaking technology in all facets of your business, as it will reassure them that you are industry leaders. If you operate a hospitality business, you might curate the environment to be friendly, welcoming, and homey. Ultimately, you must ask yourself what type of environment your customers are looking for and tailor your company’s atmosphere to it. 

Knowing your buyer is really, really important. [If] you deliver exactly what they’re looking for, they’ll never leave you.” – Jim Robinson, (3:28)

Cultivating an Impactful Atmosphere in Your Team

While your company’s environment has a significant impact on your customers and clients, it also affects the productivity and success of your team. When you create a positive atmosphere of support, trust, communication, empathy, and hard work, your team will change for the better. On top of that, when your team feels supported in their environment, they will replicate that for your customers. 

If you give the right environment to your employees, they’ll give that to your buyer. They’ll give that to your customer.” – Jim Robinson, (34:26)

Ultimately, it’s important to maintain consistency with the environment you create. The positive atmosphere you cultivate when things are going well must continue when your team encounters challenges. If you abandon your team culture and environment the moment challenges arise, your team will struggle to overcome difficult situations.

It’s easy to keep a very good environment for your employees when there’s no challenges. It’s very important that we manage the challenge to our environment immediately. Make sure that environment stays consistent. When the problems arise…be an owner of the situation.” – Jim Robinson, (32:17) 

Want to Learn More?

Thank you for tuning in to this week’s episode of Service Evolution! What are you interested in hearing about? Leave us a comment and keep up with us by following us on Twitter, Facebook, Instagram, and LinkedIn!

Summary

On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dissect the impact that atmosphere and environment have on organizations and their success. The pair explores how intentionally designing your physical, cultural, and digital environments can elevate performance and deliver outstanding customer experiences. Tune in to unlock the secrets of harnessing the power of organizational atmosphere in the service industry.

Show Notes

(1:01) The Power of Atmosphere

(2:02) Providing Services Your Customers Want

(6:12) How Your Environment Affects Service

(11:07) Leveraging Digital Environments to Create Exceptional Customer Service

(18:57) How Do You Measure Your Atmosphere and Environment?

(26:30) Common Environment Challenges Businesses Face

(34:34) Ensuring the Environment Is Consistent across Mulitple Locations

(37:42) Closing Thoughts

Links

Shawn Black

Jim Robinson 

CGP Maintenance and Construction

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