Give us a call call 1-858.454.7326

The Gift of Effective Feedback

Quotes

“In my view, care is at the core of being a leader. Caring for others. Caring for the group. Caring for the work. And caring for the self and equal balanced measure.” – Brian French, (9:33)

“Leadership development is turning the mirror around where we have the magnified view and we’re seeing all the scars and all the imperfections. We need to see that in our leadership so we can then get better.” – Brian French, (15:56)

“Succession for me as a business owner has always been about how does the legacy continue? The legacy is the individual, not the entity. Even though I have a company that will live for a long time beyond me, that’s not the legacy. It’s the people that are going to run it that’s the legacy.” – Jim Robinson, (23:49)

“The common theme of any leadership program is looking at where the leaders in the organization currently are and looking at where the organization needs them to be and closing the gap.” – Brian French, (28:59)

Developing Future Leaders with Brian French

On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully led his team through periods of uncertainty and developed a winning culture in the process. In this episode, Shawn and Jim discuss the trend of quiet quitting, how the economy impacts employee retention, and strategies leaders can employ to discourage employees from leaving.

Situations That Prompt Quiet Quitting

On this episode of FM Evolution, hosts Shawn Black and Jim Robinson were joined by Brian French, a leadership creator, teacher, and coach at Harmonic Learning, a business consulting service that partners with client organizations to create leadership development experiences. Besides his extensive learning and development background, Brian is also a professional musician and infuses musical themes within the content created by Harmonic Learning. In this episode, Shawn, Jim, and Brian discussed the characteristics of good leaders, how to create an efficient succession plan, and best practices for creating leadership development programs.

Leading by Example

Harmonic leadership is leading with inclusive, mindful caring and creating an environment where every person feels fully valued and motivated. Oftentimes, the ten attributes of being considered a good leader are integrity, communication, business acumen, inclusivity, ethics, accountability, being results-focused, interpersonal skills, organization, and courage. All of these traits speak to the concept of care. Therefore, if a leader cares, they will strive to display these qualities, and it will reflect positively on their leadership and the world around them.

“In my view, care is at the core of being a leader. Caring for others. Caring for the group. Caring for the work. And caring for the self and equal balanced measure.” – Brian French, (9:33)

In most cases, individuals become leaders because they’re dedicated to creating greatness in future leaders or in the world as a whole. Furthermore, when a leader portrays the ten characteristics of leadership, they stand out from the rest because they’re leading by example. Actively leading by example is how leaders motivate others because it demonstrates they’re invested and that they value their team’s work by carrying some of the weight themselves.

Effective Succession Planning

“Succession for me as a business owner has always been about how does the legacy continue? The legacy is the individual, not the entity. Even though I have a company that will live for a long time beyond me, that’s not the legacy. It’s the people that are going to run it that’s the legacy.” – Jim Robinson, (23:49)

The ideal scenario for most companies is that the succession plan is based around a team member leading the company rather than an outsider coming in to take over. This is why more times than not, entities are focused on developing leaders inside the business that believe in the mission and vision of the company. A program is only as equipped as who it is equipping. Overall, succession planning provides continuity and assures the company won’t be caught in a reactive spiral when a leader leaves.

Summary

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Stormy Friday, the president of The Friday Group, a woman-owned facilities management consulting firm. With over forty years of experience in the FM industry, Stormy has gained international recognition and lectured at FM conferences in over thirty countries. In this episode, Shawn, Randy, and Stormy discussed the best practices for giving and receiving feedback, when it’s the right time to ask for constructive criticism, and how to navigate situations where people receive feedback negatively.

Thanks for tuning in!

Show Notes

  • (1:09) Introduction to Stormy
  • (5:43) Getting Involved in FM
  • (7:51) Stormy’s Influence in FM
  • (15:28) Giving and Receiving Feedback
  • (18:05) Effective Feedback
  • (27:56) Getting Better at Providing Feedback
  • (31:511) Negative Feedback
  • (34:35) Best Practices for Giving Feedback
  • (39:42) Asking for Feedback
  • (44:49) Closing Questions

Links

Want to learn more about being on the show?

Connect with us today to learn how.

Thank you for tuning in to this week’s episode of Service Evolution! What are you interested in hearing about? Leave us a comment and keep up with us by following us.

BE A GUEST