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“Micromanaging is one of two things. Lack of trust. If you don’t trust somebody, you’re going to grind them if you have to. If you have a team that’s not following the basics, the little things, then you have to find a way to get back to those. Because once you lose those things, then you’re going to lose your ability to accomplish the big things…The other part is you have to train. If you don’t train well, then you get into this micro management of small systems and processes. So it’s related to planning, organizing, and execution.” – Jim Robinson, (4:05)
“I would never squash that creativity in areas of weakness unless people embrace their weakness. Unless they do that, everything else is a threat. And the balance is when you get to that level of threat, what does that look like for them…Typically by going back to the fundamentals, I’ll go straight to the basics. Here’s what we do. Here’s why we do it. And then they usually process that.” – Jim Robinson, (24:22)
“If you have the humble, hungry, and smart concept right, if you have the humility, I guarantee you the growth happens fast. It’s when that ego shows up and the humility is not present because I’m the best there is, that mentality stifles growth. It’s the ones that think they’re amazing that never get there. In those humble moments when they could grow, they stifle it by saying you’re the problem.” – Jim Robinson, (32:15)
“If you have the humble, hungry, and smart concept right, if you have the humility, I guarantee you the growth happens fast. It’s when that ego shows up and the humility is not present because I’m the best there is, that mentality stifles growth. It’s the ones that think they’re amazing that never get there. In those humble moments when they could grow, they stifle it by saying you’re the problem.” – Jim Robinson, (32:15)
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insightful episode, Shawn and Jim unravel the complexities of leadership and explore the potential pitfalls of micromanagement, even when things appear to be running smoothly. Additionally, they discuss the warning signs that leaders must be vigilant about while discovering how to find that sweet spot between guidance and independence that leads to more effective and empowered teams. Don’t miss this candid conversation on leadership in the service industry, where success hinges on mastering this fine line!
As a leader, it can be difficult to distinguish between micromanagement and mentorship. Micromanagement involves overseeing minute processes and systems, whereas mentorship is more akin to guiding with influence and inspiration. Oftentimes, micromanagement is born out of a lack of trust. And although there are instances where micromanaging is necessary and beneficial for recalibrating a team, it has the potential to incite negativity among employees.
“Micromanaging is one of two things. Lack of trust. If you don’t trust somebody, you’re going to grind them if you have to. If you have a team that’s not following the basics, the little things, then you have to find a way to get back to those. Because once you lose those things, then you’re going to lose your ability to accomplish the big things…The other part is you have to train. If you don’t train well, then you get into this micro management of small systems and processes. So it’s related to planning, organizing, and execution.” – Jim Robinson, (4:05)
Showing trust in an employee can actually empower individuals and support a culture of autonomous innovation. But if a leader must address performance issues, it’s important to remember that factors such as personal challenges and morale could influence an employee’s efficiency. Therefore, it’s vital that leaders be attentive and proactive in identifying and addressing the root causes of underperformance to rekindle an employee’s passion for their work.
Mentorship is vital for developing proficiencies and nurturing longevity within a profession. This is why leaders have to be cautious when hiring because they don’t want someone who is not coachable or who thinks they’ve mastered everything. The best way to combat this perceived mindset is to lead with humility and preach continuous learning because mastering the basics is essential for anyone seeking sustained success in any leadership role.
Moreover, it’s important to be able to practically guide someone without stifling their creativity. Leaders should aim to counsel and motivate without putting their employees or teams in a box. This balance between micromanaging and mentorship is often the determining factor when measuring if a company’s culture is a productive growth environment or a strained workplace.
I would never squash that creativity in areas of weakness unless people embrace their weakness. Unless they do that, everything else is a threat. And the balance is when you get to that level of threat, what does that look like for them…Typically by going back to the fundamentals, I’ll go straight to the basics. Here’s what we do. Here’s why we do it. And then they usually process that.” – Jim Robinson, (24:22)
Thank you for tuning in to this week’s episode of Service Evolution! What are you interested in hearing about? Leave us a comment and keep up with us by following us on Twitter, Facebook, Instagram, and LinkedIn!
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit organization. In this insightful episode, Shawn and Jim unravel the complexities of leadership and explore the potential pitfalls of micromanagement, even when things appear to be running smoothly. Additionally, they discuss the warning signs that leaders must be vigilant about while discovering how to find that sweet spot between guidance and independence that leads to more effective and empowered teams. Don’t miss this candid conversation on leadership in the service industry, where success hinges on mastering this fine line!
(2:23) Defining Micromanagement and Why It Occurs
(5:51) When Micromanagement Is Beneficial
(12:45) Motivating Disengaged Employees
(14:10) The Importance of Self Reflection in Leadership
(20:27) Mentorship in the Service Industry
(23:44) Providing Guidance without Limiting Creativity
(25:37) Encouraging a Mentorship Approach in Leaders
(34:08) Closing Question
Thank you for tuning in to this week’s episode of Service Evolution! What are you interested in hearing about? Leave us a comment and keep up with us by following us.
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