Introducing Service Evolution

Quotes

“We’re trying to simplify their life and get them from point A to B. Point A may be the challenge and point B is the resolution, so let’s build bridges. Let’s create a seamless customer experience and get them from A to B in the most painless, cost effective way.” – Jim Robinson, (3:35)

“There’s a phrase we use regularly, customers will coach you. They’ll tell you. And if they stop telling you what they need, they’ve already quit or they’re about to. So the success of that is open dialogue. Hear them clearly and find out what they truly need.” – Jim Robinson, (9:02)

“Thousands of people already created a service so we’d have a better life this morning. That’s a big deal. We’re going to lean heavy into that. We’ll keep repeating that. We’re going to teach people how to serve, and we’re going to raise our bar in how we serve our teams.” – Jim Robinson, (15:21)

“I think the goal is to always impact lives. We can do that today, and we’re going to do it next year, the year after that, and beyond because we too are going to continue to grow. We will commit to staying in an education environment and joining committees so we can serve other people.” – Jim Robinson, (26:06)

Introducing Service Evolution

Join us as we introduce you to the next Evolution in our podcast journey. Service Evolution is the premier podcast for service industry professionals, providing insight and advice to help listeners advance in their careers, learn new skills, and make a positive impact. Our podcasts feature interviews with experts, advice from successful leaders, and inspiring stories of success. Whether you’re new or experienced, Service Evolution can help you take the next steps toward success.

Furthering the Service Industry through Education

Although the FM Evolution podcast is evolving, our business model remains the same in that serving people is our number one priority. Service Evolution presents us with the opportunity to help others in the service sector improve themselves and bear accountability. By speaking to experts and professionals in the space, we hope to positively impact how leaders advance their teams and the industry as a whole.

“We’re trying to simplify their life and get them from point A to B. Point A may be the challenge and point B is the resolution, so let’s build bridges. Let’s create a seamless customer experience and get them from A to B in the most painless, cost effective way.” – Jim Robinson, (3:35)

On the leadership side of things, there are two critical components: taking care of your health and your education. Both of these factors are important because the more information that is learned, the more that is able to be shared. And if you stay healthy, you will be able to provide that content to others longer. Furthermore, as education is also one of our core values, innovation will continue to be a focus as it’s our responsibility as leaders to keep developing.

“I think the goal is to always impact lives. We can do that today, and we’re going to do it next year, the year after that, and beyond because we too are going to continue to grow. We will commit to staying in an education environment and joining committees so we can serve other people.” – Jim Robinson, (26:06)

Being Intentional with How We Serve

One of the biggest aspects of the service industry is understanding who you are serving and what their needs and wants are. To be successful at this, honest conversations need to happen in conjunction with regular feedback. With the United States being a consumer nation, the expectation for quality service is not going anywhere. As a result, it’s imperative that the industry as a whole continues to focus on operating at an exceptional level.

“There’s a phrase we use regularly, customers will coach you. They’ll tell you. And if they stop telling you what they need, they’ve already quit or they’re about to. So the success of that is open dialogue. Hear them clearly and find out what they truly need.” – Jim Robinson, (9:02)

Although the service industry often refers to the relationships businesses have with their clients, it’s still relevant to all industries as far as relationships with employees, coworkers, teammates, partners, friendships, etc. Everyone has the capability to master the ability to serve and make a difference. It’s our hope with Service Evolution that others realize that how we serve others is the foundation for how we conduct business, and if we serve others graciously, we will be rewarded graciously.