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Breaking Through Barriers: Overcoming Obstacles in Service Industry Success

Quotes

I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not you—taking the ownership of that is really a change.” – Jim Robinson, (5:08)

Adding the positivity to a negative situation will change it very quickly. It usually leads to great ownership. It usually leads to a great education opportunity. There’s nothing negative about those.” – Jim Robinson, (11:27)

Setting goals isn’t about the goal. Setting goals is about the journey. So, you set a goal to take you on a new journey, and from that new journey, you will develop new goals or aspirations.” – Jim Robinson, (27:50)

 

Breaking Through Barriers: Overcoming Obstacles in Service Industry Success

On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how setting goals will lead you on new journeys.

Taking Ownership when Facing an Obstacle

According to Jim, one of the most important things you can do when facing an obstacle is to take ownership of the situation. If a mistake has been made, owning the error allows you to turn the negative experience into a positive opportunity. When a mistake is made with a client, taking ownership allows you to turn a misstep into an opportunity to solve the problem and display your organization’s core values to the client, ultimately creating a positive situation. 

I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not you—taking the ownership of that is really a change.” – Jim Robinson, (5:08)

Staying Positive in the Face of Adversity

For leaders and teams, most obstacles are met with negativity, but Jim recommends a different outlook. While negativity is the typical response, choosing a positive mindset creates an opportunity to change the situation. Staying positive allows us to turn mistakes into learning opportunities and obstacles into opportunities.

Adding the positivity to a negative situation will change it very quickly. It usually leads to great ownership. It usually leads to a great education opportunity. There’s nothing negative about those.” – Jim Robinson, (11:27)

Setting Goals

When considering overcoming hurdles and staying positive, it’s important to consider how setting goals will impact your attitude and leadership capabilities. Only 3% of people write down their goals, but according to Jim, it’s the most sure-fire way to grow. When you set a goal, you create a new journey for yourself that ultimately leads you to new opportunities and bigger dreams. While setting goals is important, it’s ultimately the journey that stretches you and helps you take the next step forward.

Setting goals isn’t about the goal. Setting goals is about the journey. So, you set a goal to take you on a new journey, and from that new journey, you will develop new goals or aspirations.” – Jim Robinson, (27:50)

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Thank you for tuning in to this week’s episode of Service Evolution! What are you interested in hearing about? Leave us a comment and keep up with us by following us on Twitter, Facebook, Instagram, and LinkedIn!

Summary

On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how setting goals will lead you on new journeys.

Show Notes

(2:24) Common Hurdles Service Industry Professionals Face

(4:27) Keeping a Positive Mindset in the Face of Adversity

(12:13) Coaching and Mentor Relationships

(16:23) Decision-Making and Accountability

(20:09) Strategies for Setting Goals

(26:57) How Setting Goals Leads to New Journeys

(31:04) Turning Negativity into Positivity

Links

Shawn Black

Jim Robinson 

CGP Maintenance and Construction

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Thank you for tuning in to this week’s episode of Service Evolution! What are you interested in hearing about? Leave us a comment and keep up with us by following us.

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