Archives: Podcasts

Quotes “We structured our material at the nanoscale to give it a number of functions as well. Not the same as a butterfly wing, but we can remove volatile organics, we can catalyze different types of materials. And so that is the starting point.” – Sissi Liu, (8:01) “By limiting ventilation air and allocating some… Continue reading Breathing Easier: Revolutionizing Air Quality, Health, and Energy Efficiency

Quotes “I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not… Continue reading Breaking Through Barriers: Overcoming Obstacles in Service Industry Success

Quotes “Knowing your buyer is really, really important. [If] you deliver exactly what they’re looking for, they’ll never leave you.” – Jim Robinson, (3:28) “Whatever you give off is what you’re going to get. And your surroundings, your space, your environment—you’ve got to contribute to that..whatever gifts that you have. But in all cases, hard… Continue reading The Power of Atmosphere: Creating an Environment for Exceptional Service

Quotes “If they don’t feel trusted, they will [never] perform at 100% because they feel as though they’re waiting on somebody else to do a portion of it or something related to it. So we have to trust 100%, but more importantly, they have to feel trusted.” – Jim Robinson, (9:17)  “I’m super autonomous, and… Continue reading Building Trust through Empathy: Unleashing the Power of Service Excellence