Quotes “If they don’t feel trusted, they will [never] perform at 100% because they feel as though they’re waiting on somebody else to do a portion of it or something related to it. So we have to trust 100%, but more importantly, they have to feel trusted.” – Jim Robinson, (9:17) “I’m super autonomous, and… Continue reading Building Trust through Empathy: Unleashing the Power of Service Excellence
Quotes “It’s perception. What you project out is what you’re going to get back. And if you [have consistently great performance] and you are going for all top-tier clients, they’re really going to become top-tier clients because of your perception and how you’re going to serve them at that level.” – Jim Robinson, (8:13) “Strategy… Continue reading Rise Above: The Power of Persistence and Resilience in the Service Industry
“Repetition is the creator of a skill. And so if you keep saying things and doing things long enough repetitively, they start to get traction.” – Jim Robinson, (4:10)
“The things that you want to continually grow are the things you have to repeat, repeat, repeat.” – Jim Robinson, (5:25)
So we got a lot of traction just based on that because it was truly aligned at my core with what I wanted to do with the rest of my life—be the CEO of a lot of fixers. And that’s really how we started.