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Service Evolution

About the Podcast

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry.

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Latest episodes

Change Management in the Service Industry with Jim Robinson

On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit.

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Exploring FM in Trinidad & Tobago

This week, host Shawn Black is joined by Randy Olson, the leading design and distribution implementer of the ProFM Credential Program, for another special episode of FM Evolution.

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How Leaders Keep Teams Engaged and Optimally Performing

On this FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals.

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NFMT Remix Preview 2022

On this episode of FM Evolution, host Shawn Black sits down with Randy Olson and Amy Brown. Randy is the leading design and distribution implementer of the ProFM Credential Program, and Amy Brown is the director of events and education at Trade Press Media Group, a business-to-business media company.

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Inspiring Students to Fill the FM Gap

On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals.

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The Battle for Authenticity

On this episode of FM Evolution, host Shawn Black sits down with Josh Pringle, the executive vice president of CO2Meter, Inc., a business that designs and manufactures scientific devices for gas detection and monitoring.

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Creating a Culture of Commitment in Your Business

On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit.

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2022 FM Research Ties Training To Staff Retention

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights.

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Surviving the Labor Shortage Using Technology

On this episode of FM Evolution, host Shawn Black was joined by David Trask, National Director of Facilities and Emergency Solutions at ARC Technology Solutions as well as a keynote speaker and thought leader.

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Leadership, the Great Results Puzzle

On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, who is the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit.

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