Rise Above: The Power of Persistence and Resilience in the Service Industry

Quotes “It’s perception. What you project out is what you’re going to get back. And if you [have consistently great performance] and you are going for all top-tier clients, they’re really going to become top-tier clients because of your perception and how you’re going to serve them at that level.” – Jim Robinson, (8:13) “Strategy… Continue reading Rise Above: The Power of Persistence and Resilience in the Service Industry

Cultivating Success: Insights on Impactful Habits in the Service Industry

“Repetition is the creator of a skill. And so if you keep saying things and doing things long enough repetitively, they start to get traction.” – Jim Robinson, (4:10)

“The things that you want to continually grow are the things you have to repeat, repeat, repeat.” – Jim Robinson, (5:25)

Crafting Your Service Brand: Creating a Lasting Impression on Customers

So we got a lot of traction just based on that because it was truly aligned at my core with what I wanted to do with the rest of my life—be the CEO of a lot of fixers. And that’s really how we started.

Exploring Restaurant Facility Management: Leadership, Success Stories, and Career Advancement Strate

I wanted to continue serving. I feel like it’s really rewarding. And to see the results of that through the conference, through the calls, and seeing the members bring up something in one committee and then seeing it to fruition is really rewarding.”

Unlocking the Power of Inclusion

The reality is we never had exclusionary behavior. Our core values and who we are has always been inclusive. It’s always been diverse from our offerings to who we employ and work with. It’s always been at our very core, this is who we are.

Uncovering the Impact of Paid Leave Policies on Today’s Workforce

We give more than what the normal in our space is. We’ve always done it that way. We’ve always made it a little bit more interesting than what our verticals are.

Leadership Trends from 2022 and What Is about to Change

It’s like a new pair of shoes. If you have to have the current pair of shoes, they become obsolete in six months. Why not wait six months and buy a great pair of shoes? It’s the same thing in leadership. If you keep changing just to change, you’ll be obsolete very quickly.

Introducing Service Evolution

We’re trying to simplify their life and get them from point A to B. Point A may be the challenge and point B is the resolution, so let’s build bridges. Let’s create a seamless customer experience and get them from A to B in the most painless, cost effective way

How Communication Plays a Part in Adaptive Work Management

Join us as we introduce you to the next Evolution in our podcast journey. Service Evolution is the premier podcast for service industry professionals, providing insight and advice to help listeners advance in their careers, learn new skills, and make a positive impact.

Unlocking Facility Management Efficiency with Pixly.ai

On this episode of FM Evolution, host Shawn Black sits down with Lee Mills, co-founder and CEO of Pixly, a mobile application that allows users to collaborate on projects by making it easy to instantly capture, tag, and share project photos from anywhere.