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Service Evolution

About the Podcast

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry.

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Latest episodes

2022 FM Research Ties Training To Staff Retention

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights.

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Surviving the Labor Shortage Using Technology

On this episode of FM Evolution, host Shawn Black was joined by David Trask, National Director of Facilities and Emergency Solutions at ARC Technology Solutions as well as a keynote speaker and thought leader.

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Leadership, the Great Results Puzzle

On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, who is the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit.

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Taking the Fear Out of Capital Planning

On this episode of FM Evolution, host Shawn Black was joined by Randy Olson and Robert Blakey. Robert is the Director of FM College Inc., and with countless years in the facility management industry and numerous letters behind his name,

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Creating a Family-First Culture with Jim Robinson

“You have to do that in the interview process. You gotta get them open. You gotta…as they interview you, you started on the sales pitch and you trying to sell the idea for them working for you versus asking more questions of them.”

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Amplifying FM Leadership in Latin America

“It’s so critical to really professionalize and elevate the profession, to get everybody on the same page with a common vocabulary and best practices that are globally recognized…then to build education programs on top of those standards.”

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Understanding How Commitment Will Transform Your Business

“Commitment means it’s a ‘yes’ for me, and until you say ‘yes,’ you’re really not committed…Until you commit, you’re really not getting anywhere—it’s just a dream. There’s no commitment. There’s no vision cast. There’s no goal setting. There’s no results-oriented until you say ‘yes.’

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How Automation is Changing FM Forever with Jeff Schrantz of Avidbots

“We’re not looking to replace humans. We’re looking to make humans more productive in an environment…We believe that we are actually raising the productivity of the workers…not infringing on their humanness. We think there is an additive effect, not a replacing effect.”

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Staying Ahead of the Pack in FM

“…Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you’re a leader and you understand strategically how to navigate an organization, tactically how to navigate an organization, and then fundamentally how you communicate with that organization.”

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Leadership Series with Jim Robinson: Diversity, Empathy, and Imposter Syndrome in the Workplace

“As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re [helping them stay up].”

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