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Service Evolution

About the Podcast

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry.

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Bringing Rock to Work Culture

Culture is an important facet for any work environment, no matter the business. And few know that better than speaker and author Jim Knight. He’s the author of the book Culture that Rocks.

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Bringing Associates Together to Help Others

Originally, Thompson said she worked as a radio promotions director. After taking a few years off to stay home with kids, she returned to work, and this opportunity popped up.

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Female Leaders Rising in Facilities Management

But Faille said as she grew and became more of the woman she is now, she matured. Faille came to see herself as a female in the workplace. Not only that, but women in facilities management were starting to grow into a new trend.

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Want Success? Have Great Communication

Unless people can communicate, any contributions they might be able to give to their company won’t be heard. They’ll stay inside someone’s head. Those ideas won’t go advance, and the employee likely won’t either.

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End of Summer Celebration w/ Pinnacle

The Ivanhoe has a rich history having been built in the early 1950’s and having one of the very first Olympic size swimming pools in El Cajon. This property was one heck of a place to live and today it is still enjoying all the perks of being in the right location!

Changing Lives & Resolving Homelessness with Facility Management

Homelessness is a major problem across the United States, and one organization working to help those impacted by it in the Phoenix area is UMOM.

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Facilities Management Turns to Data Analytics for Smarter Growth

As companies expand to new locations across the country and even the world, they’re looking for smarter ways to maintain corporate infrastructure through all the different buildings and properties owned and managed.

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Did I just get FeedSMACK?

In a world of 24/7 constant communication shaped by newly-evolving digital technologies, it has become more important than ever to learn how to correctly process critiques on workplace performance.

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Blue is the New White

College is not the only career path forward after high school, and in fact, can be costly and ineffective when compared to a path like skilled labor. That’s the message in Josh Zolin’s book “Blue Is the New White, the Best Path to Success No One Told You About – Until Now.

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Simplifying the Keys to Success

Sometimes, the best business strategy is to watch a master at work and take note of what they do in order to follow in their footsteps. That’s precisely what we’re doing today in

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