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Service Evolution

About the Podcast

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry.

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Latest episodes

Blue-Collar Leadership® w/ Mack Story

One major misconception regarding leadership is that it only belongs to high-level employees and white-collar workers.

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Having a Bro Culture w/ Drew Rees with Dutch Bros Coffee

We’re a fun-loving, mind-blowing company that’s making a difference one cup at a time. Right? There is such an air of positivity around here. I’ve never experienced it before coming here.

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3 Types of People in Life and How to Coach Them w/Jim Robinson

Underachievement is commonplace, but what is its primary cause? Whether they are a family member, friend, or colleague, everyone can think of someone that did not reach their potential.

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How to Close the Gap from Where We Are to Where We Want to Be with Klyn Elsbury

While everyone’s story is extraordinary, Klyn Elsbury’s stands out from the rest. Klyn was born with cystic fibrosis, and as a result, has taken a trip to the hospital almost

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The Importance of Innovation in Construction with Killian Ivy

In facility management, we often focus entirely on getting tasks done and fixing problems while ignoring the value of maintaining relationships with our clients.

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Making Tough Choices & Living in Lack or Abundance with Jim Robinson

People are faced with choices every day. We have to make decisions nearly all the time. Some decisions are monumental, life-changing decisions, such as moving across the country for a job

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Taking Waste Management to the Next Level w/ Dan Studer at Zters

Growth is a challenge for any business, but in turbulent times even more so. Though there are many different ways you can boost your business

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How Leaders Influence What Their Teams Focus

Let’s just be honest. What you focus on now is what you get in results. And so if you focus on the right things, you’re going to grow, you’re going to help your company

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Leadership in Hard Times and Innovating to Win with Jon Bolen

The recognition that this is the time we’re being called to be leaders. This environment isn’t going away…So it’s our job to help [our clients] through that, not sit on the sideline

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A Covid-19 Story- Transitioning from FM to Vendor

You learn on the fly, not really a book. You just get out there and learn, and what you’re trying to do is be a resource

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