Breathing Easier: Revolutionizing Air Quality, Health, and Energy Efficiency

Quotes “We structured our material at the nanoscale to give it a number of functions as well. Not the same as a butterfly wing, but we can remove volatile organics, we can catalyze different types of materials. And so that is the starting point.” – Sissi Liu, (8:01) “By limiting ventilation air and allocating some… Continue reading Breathing Easier: Revolutionizing Air Quality, Health, and Energy Efficiency

Breaking Through Barriers: Overcoming Obstacles in Service Industry Success

Quotes “I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not… Continue reading Breaking Through Barriers: Overcoming Obstacles in Service Industry Success

The Power of Atmosphere: Creating an Environment for Exceptional Service

Quotes “Knowing your buyer is really, really important. [If] you deliver exactly what they’re looking for, they’ll never leave you.” – Jim Robinson, (3:28) “Whatever you give off is what you’re going to get. And your surroundings, your space, your environment—you’ve got to contribute to that..whatever gifts that you have. But in all cases, hard… Continue reading The Power of Atmosphere: Creating an Environment for Exceptional Service

Building Trust through Empathy: Unleashing the Power of Service Excellence

Quotes “If they don’t feel trusted, they will [never] perform at 100% because they feel as though they’re waiting on somebody else to do a portion of it or something related to it. So we have to trust 100%, but more importantly, they have to feel trusted.” – Jim Robinson, (9:17)  “I’m super autonomous, and… Continue reading Building Trust through Empathy: Unleashing the Power of Service Excellence

Rise Above: The Power of Persistence and Resilience in the Service Industry

Quotes “It’s perception. What you project out is what you’re going to get back. And if you [have consistently great performance] and you are going for all top-tier clients, they’re really going to become top-tier clients because of your perception and how you’re going to serve them at that level.” – Jim Robinson, (8:13) “Strategy… Continue reading Rise Above: The Power of Persistence and Resilience in the Service Industry

Cultivating Success: Insights on Impactful Habits in the Service Industry

“Repetition is the creator of a skill. And so if you keep saying things and doing things long enough repetitively, they start to get traction.” – Jim Robinson, (4:10)

“The things that you want to continually grow are the things you have to repeat, repeat, repeat.” – Jim Robinson, (5:25)

Crafting Your Service Brand: Creating a Lasting Impression on Customers

So we got a lot of traction just based on that because it was truly aligned at my core with what I wanted to do with the rest of my life—be the CEO of a lot of fixers. And that’s really how we started.

Exploring Restaurant Facility Management: Leadership, Success Stories, and Career Advancement Strate

I wanted to continue serving. I feel like it’s really rewarding. And to see the results of that through the conference, through the calls, and seeing the members bring up something in one committee and then seeing it to fruition is really rewarding.”

Unlocking the Power of Inclusion

The reality is we never had exclusionary behavior. Our core values and who we are has always been inclusive. It’s always been diverse from our offerings to who we employ and work with. It’s always been at our very core, this is who we are.

Uncovering the Impact of Paid Leave Policies on Today’s Workforce

We give more than what the normal in our space is. We’ve always done it that way. We’ve always made it a little bit more interesting than what our verticals are.